Case Study – Market Investigations: Energy

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When an energy company faced a market investigation by the UK competition agency, our analysis helped to show they were not charging excessive prices.

In recent years, energy companies in the UK have been much criticised by customers, the media and politicans alike. There was widespread concern that competition within the sector wasn’t working as well as it should for consumers and increasing distrust of suppliers, together with growing frustration about rising profi ts and little if any improvement in customer service.